Contact
Contact
Questions about sizing, care or an order? Email us.
Questions and sizing
hello@souvera.com.au
Orders
orders@souvera.com.au
Reply time: [to confirm].
This site is a design demo, so no orders are taken.
Questions
Which size should I order?
Use the size finder on any product page. It uses your chest
measurement and fit preference. The size chart lists garment
measurements for every size.
How are sizes labelled?
We use AU sizes. XS is AU 34 and XXL is AU 44.
How long does delivery take?
Jackets ship from Melbourne in 2 to 3 weeks. Each product page
shows an estimated arrival window.
How much is shipping?
Standard shipping is free over $400 and $15 below that. Express
is +$25, a placeholder with timing [to confirm].
Can I return a jacket?
Yes, within 30 days if it is unworn. The return process is [to
confirm]. Your rights under the Australian Consumer Law apply as
well.
How do I look after leather?
Wipe with a soft dry cloth, condition once or twice a year and
dry it away from heat if it gets wet. The full guide is on
our standard.
Can I pay in instalments?
Instalments through Afterpay or Zip are shown as layout only and
are not active in this demo.
Are the photos of the actual jackets?
No. This is a design demo, the photographs are stand-ins, and no
orders are taken.
Where are my favourites and orders kept?
Favourites, your wishlist, recently viewed jackets and demo
orders are saved on this device only. No account is needed. You
can clear them from your
profile.